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DPW
Frequently Asked Questions My trash/recycling did not get picked up. Who do I call? Call Waste Management at 1-800-649-2945. You must put your trash or recycling at the curb by 7 a.m. on your designated pick up day.
When is the next curbside yardwaste pickup week? Spring curbside yardwaste collections will be the weeks of April 23, May 21, and June 18 on your regular trash day. Yardwaste can also be dropped off at the 60 Hartwell Ave. Composting Facility starting March 19. Contact DPW Operations at 781-862-2757 or check the website for updated information on the facility's Spring hours. Approved yardwaste includes: leaves, grass clippings, dead flower/vegetable plants, wood chips, hedge clippings, pine needles/cones, brush and branches 1 - 3 inches in diameter. Yardwaste must be placed in open barrels or in biodegradable paper bags at the curb. It will not be taken if placed in plastic bags.
How can I get rid of my couch/chair or "bulky item"? Go to: Curbside Trash and Solid Waste Guidelines
How can I get rid of a big appliance, like my washer or refrigerator? Go to: Curbside Trash and Solid Waste Guidelines
How do I dispose of items that do not go in the regular trash? Go to: How do I get rid of?.....
Will my street be paved this year? The Engineering Department has a construction schedule of streets to be paved this year.
Will the Town reimburse me for damage done to my car from running over a pothole? The Town does not reimburse for pothole damage unless the Town was negligent in filling the pothole in a timely manner. Potholes are considered to be the normal consequence of the freeze/thaw cycles of New England weather. Once notified of a pothole, the Public Works Department is responsible for repairing it in a reasonable period of time (48 hours). To report a pothole call the DPW Operations Office at (781) 861-2757.
Who can I speak to if I have questions about my water bill? Call (781) 862-0500 x279 or x 379 with water billing questions. If you would like to speak to someone in person, go to the Water & Sewer Business Office at 1557 Massachusetts Avenue.
How do I report a downed branch? Contact the DPW Operations office at (781) 861-2757.
How can I get a utility wire fixed near my house? DPW employees are not equipped to go near high voltage wires, and the Town in general is not responsible for utility wires. If there is a tree limb on an electric wire, contact NStar. The utility companies also fix low hanging wires. If you know which utility's wire is problematic, then contact that utility. If you do not know whose wire it is, you can call the police non-emergency number at 781-862-1212 and a police officer will drive by to see if the wire is dangerous and the Fire Department should be brought in to secure the scene. The police officer will also be able to tell which utility is responsible for that wire.
If the wire is obviously a live wire that could harm someone, call 911 immediately.
The top wire is usually for electricity, the middle wire is usually for the phone, and the lowest is for cable.
Verizon (Phone Services): http://www22.verizon.com/ NSTAR (Electric): http://www.nstaronline.com/ RCN (Phone, Cable & Internet): http://www.rcn.com/ Comcast (Phone, Cable, & Internet): http://www.comcast.com/ Keyspan (Gas Company): http://www.keyspanenergy.com/
How do I request a new or different traffic sign, crosswalk, speed change, or signal? Please contact the Police Department's Traffic Enforcement Unit with that request.
How do I report a burnt out streetlight? Call the DPW Street Light Outage Line at 877-FIX-LAMP (877-349-5267). Leave the streetlight's approximate address and pole number on the voicemail.
I reported a burnt out streetlight a couple of weeks ago, why isn't it fixed yet? The response time for the DPW Forestry staff to fix a streetlight is approximately three weeks. The contractor response time will remain at 14 - 28 days.
Where can I get a permit? Engineering Offices, Town Hall, 1625 Massachusetts Ave, Room 206. The Engineering Division issues Sewer Connection Permits, Water Connection Permits, Right of Way Permits, and Driveway Permits. Applications for permits will be accepted in the Engineering Office from 8:30 a.m. to 4:30 p.m. with a turn around time of approximately 48 hours. Applications can also be faxed to the Engineering Office at (781) 863-2350. Permits will only be issued from 8:30 a.m. to 1:00 p.m. and must be picked up at the Engineering Office.
The Office of Community Development, Town Hall, 1625 Massachusetts Ave, ground floor, issues Building, Electrical, Plumbing and Gas Permits. (781) 862-0500 x211.
Who at DPW can I call to remove a dead animal from my property? The DPW will not pick up any dead animals on private property. Dead animals on public property should be called into DPW Operations at (781) 861-2757. The DPW will not pick up squirrels.
Why isn't Westview Cemetery listed in the phone book? Westview Cemetery is a town entity and is listed under the Town of Lexington phone numbers. The phone number for all Town of Lexington Cemeteries is (781) 861-2718. |
